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Terms of Service

  1. Acceptance of Terms By accessing or using Sandwhich or any related checkout, order, account, support, or delivery workflow offered by Sandwhich ("we," "us," or "our"), you agree to be bound by these Terms of Service and any policies expressly referenced in them, including our Privacy Policy, Refund Policy, and Cookie Policy. If you do not agree to these terms, do not use the Services. If you are using the Services on behalf of another person or organization, you represent that you have authority to bind that person or organization to these terms.
  2. Eligibility and Accounts You must be at least 18 years of age and legally able to enter into a binding agreement to use the Services. Persons under 18 may not create accounts or purchase products through Sandwhich. Some features require an account. You are responsible for: providing accurate, current, and complete information; keeping your login credentials secure; all activity that occurs under your account; and promptly contacting us if you believe your account was compromised.
  3. Digital Products and License Scope Sandwhich offers digital products and related services. Unless we explicitly state otherwise in writing, your purchase grants you a limited, revocable, non-exclusive, non-transferable license to access or use the product for your own personal use under the conditions shown on the product page. You may not, unless we expressly permit it in writing: resell, sublicense, rent, lease, or redistribute a product; share, transfer, gift, lend, sell, trade, post, upload, or otherwise make available — to any other person, group, server, marketplace, or platform — any access key, license key, serial, activation code, account, credential, download link, file, loader, installer, configuration, or any other means of access to a product; permit any other person to use, install, or activate the product on your behalf or under your account, or use the product on behalf of any other person; copy, modify, reverse engineer, or create derivative works from our products except where law cannot restrict that right; or remove branding, security features, or technical restrictions. Zero-tolerance enforcement on access sharing. Sharing, transferring, or otherwise providing product access to any unauthorized person — even once, even for free, even to a friend or family member — is a material breach of these terms. Where we reasonably believe access sharing has occurred (including based on multi-IP/multi-device activation patterns, leaked-key databases, screenshots, community reports, or detection by the upstream vendor), we may, without prior notice: immediately revoke the affected license, key, or credential; immediately suspend and indefinitely terminate your account and access to all related products, keys, licenses, downloads, dashboards, and Discord roles; permanently blacklist you from Sandwhich and from all future purchases, support, and services under any related email, payment method, billing address, IP address, device or browser fingerprint, or Discord identifier; forfeit any open store credit, loyalty balance, replacement entitlement, or pending refund; report the conduct to the upstream vendor, payment processor, anti-fraud databases, and affiliated marketplaces; and pursue civil recovery, including injunctive relief, where the sharing or redistribution has caused us or the upstream vendor measurable loss. No refund will be issued for a license revoked for access sharing. Where we revoke a license for any reason other than abuse, fraud, sharing, or imminent security need, we will provide reasonable notice and an explanation of the grounds, and any applicable non-waivable remedy is preserved.
  4. User Responsibility and Assumption of Risk Sandwhich does not promote, encourage, or endorse the use of any product in a manner that violates applicable law, the terms of service of any third-party platform, or the rights of any third party. Product listings describe functionality and are not instructions or encouragement to use products unlawfully. You are solely responsible for how you use any product purchased through Sandwhich. You assume all risk associated with your decision to use a product, including any risk of: third-party account warnings, restrictions, suspensions, or permanent bans; loss of progress, virtual items, currency, or standing in third-party platforms; violation of a third-party platform's terms of service, community guidelines, or anti-cheat policies; civil or criminal liability arising from your use of a product in violation of law; and any other consequence related to your use of a product outside the scope permitted by these terms. You agree that Sandwhich bears no liability for any loss, damage, penalty, or consequence resulting from your misuse of a product or your decision to use a product in a manner that violates applicable law or third-party terms. This section does not limit any non-waivable rights you may have under mandatory consumer protection law.
  5. Third-Party Platforms, Product-Specific Terms, and Disclaimers Many products sold through Sandwhich interact with or relate to third-party games, services, launchers, operating environments, or online platforms — including Roblox. Sandwhich is not affiliated with, endorsed by, or sponsored by Roblox Corporation or any other third party unless we expressly say so. You understand and accept that third-party updates, moderation actions, anti-cheat systems, account enforcement, policy changes, or service outages may affect the performance or availability of a product. Unless applicable law requires otherwise, Sandwhich is not responsible for consequences imposed by a third party arising from your use of a product. Product-specific terms set by upstream vendors. Each product sold through Sandwhich is developed and operated by an upstream third-party vendor. Most upstream vendors impose their own terms of service, end-user license agreement, acceptable use policy, fair-use policy, and similar terms on every person who uses their product (collectively, "Product Terms"). By using a product purchased through Sandwhich, you agree to be bound by the relevant Product Terms in addition to these terms. We do not display Product Terms on Sandwhich. The Product Terms are published, maintained, and updated by the upstream vendor, not by us. We do not host, mirror, summarize, or guarantee the accuracy of any vendor's Product Terms, and we do not list them on our site. You are responsible for finding and following them. It is your responsibility to locate, read, and comply with the Product Terms applicable to every product you purchase. Where Product Terms conflict with these terms in a way that affects only your relationship with the upstream vendor (and not your relationship with Sandwhich), the Product Terms govern that relationship. Violations of Product Terms are your responsibility. Bans, key revocations, account terminations, license suspensions, fines, fees, civil claims, or other enforcement actions taken by an upstream vendor or third-party platform in response to your violation of Product Terms are not our fault, are not grounds for a refund, and do not entitle you to any remedy against Sandwhich. Product-specific refund policies set by upstream vendors. Some upstream vendors publish their own refund policies, satisfaction guarantees, replacement offers, or trial windows. You acknowledge and agree that: Those vendor refund policies do not bind Sandwhich. Refunds from Sandwhich are governed exclusively by our Refund Policy. We are not obligated to honor, match, pass through, or apply any refund policy, guarantee, or offer published by an upstream vendor, even if the same product is offered with a different refund policy by the vendor or by another reseller. We do not display vendor refund policies on Sandwhich. Where a vendor's refund policy exists, it is published by the vendor, not by us. We are not responsible for finding it, reading it to you, or applying it. Vendor-direct refund processes are separate. Where a vendor offers refunds directly to end users, you may pursue that process at your own initiative, but doing so does not modify, suspend, or extend our Refund Policy, and any refund you obtain from a vendor does not entitle you to a separate refund from us for the same order.
  6. Orders, Pricing, and Payment Providers Product listings, pricing, availability, discounts, and promotions may change at any time before you place an order. We reserve the right to reject or cancel an order when necessary to address fraud, pricing errors, security concerns, provider failures, or legal compliance issues. Seller of the product. Sandwhich is the seller and provider of every digital product listed on the site. Your contract for the product — including the license, the delivery, and any post-sale support — is with Sandwhich. These Terms of Service, the Refund Policy, the Privacy Policy, and the Cookie Policy govern that contract. Payment providers. Depending on the payment method you select at checkout, your payment may be processed through one of the following providers, each subject to its own terms and privacy practices: SellAuth (sellauth.com) — our storefront, checkout, and order layer, and our gateway for cryptocurrency payments. By using checkout you agree to SellAuth's terms applicable to your transaction. Square (squareup.com) — our processor for credit and debit card payments, subject to Square's terms applicable to your transaction. PayPal (paypal.com) — our processor where you select PayPal at checkout, subject to the PayPal User Agreement and any other PayPal terms applicable to your account and region. By submitting payment information or initiating checkout, you authorize the applicable processor to charge the selected payment method for your order, including any applicable taxes and fees that apply to the transaction. This contract governs you regardless of the payment route. Whether you pay through SellAuth, Square, or PayPal, these terms and the Refund Policy govern your relationship with Sandwhich regarding the product. In particular, the pre-dispute notification requirement in Section 8 and the bad-faith chargeback provisions in Section 9 apply to every payment route equally.
  7. Digital Content Delivery Sandwhich products are delivered electronically. Depending on the product, delivery may occur through your account dashboard, an order page, email, an external checkout workflow, or a similar digital fulfillment process. Delivery times shown on the site are estimates. Orders may be delayed for payment confirmation, fraud screening, manual review, technical problems, inventory synchronization, or third-party provider issues. You are responsible for providing a valid email address and keeping access to the order email or account used for purchase. Immediate delivery. By completing a purchase, you request immediate digital delivery of the product. Any reveal, copy, screenshot, activation, redemption, login, run, download, or other use of the delivered product constitutes delivery and acceptance of the product for the purposes of these terms and the Refund Policy. All sales are final except as expressly described in our Refund Policy. Refunds are an exception to the rule, are not automatic, and are granted only at our sole discretion under the narrow conditions set out in that policy.
  8. Refunds, Chargebacks, and Pre-Dispute Notification Refunds are governed exclusively by our Refund Policy. Because our products are digital and delivered immediately, all sales are final. Refunds are an exception, not a right, are limited to the narrow grounds and timing windows set out in the Refund Policy, and are granted only at our sole discretion. Mandatory pre-dispute notification. Before initiating any chargeback, payment dispute, reversal, "Section 75" claim, PayPal dispute or claim, PayPal Buyer Protection claim, Square dispute, SellAuth order dispute, crypto reversal request, or any other similar bank-, wallet-, or processor-level action against Sandwhich (each, a "Dispute"), you must (i) open a support ticket in our Discord server at https://discord.gg/Pq4hSdaF5S or email [email protected], (ii) provide every piece of information we reasonably request, and (iii) allow us at least 14 calendar days from the moment we acknowledge your ticket to investigate and respond. Filing any Dispute before that 14-day period has elapsed, without first contacting us, or while a refund review is still open is a material breach of these terms. Consequences of opening a Dispute. While a Dispute is open, we may suspend access to the disputed order and any associated products, keys, licenses, downloads, and Discord roles, and pause any open refund review until the Dispute is resolved or withdrawn at the issuer or wallet with written confirmation. If the Dispute is resolved in our favor, or if we determine it was filed in bad faith under Section 9, we may permanently revoke the affected licenses, terminate your account, and decline future orders from you. If the Dispute is resolved in your favor, the associated license will be revoked because the purchase has been reversed, but no further action will be taken. Authorization to defend disputes. By completing checkout, you irrevocably authorize Sandwhich to submit to your bank, card issuer, payment processor, and any applicable card or payment network all evidence relevant to defending the dispute, including order data, purchase timestamps, IP address, device and browser fingerprint, geolocation, delivery, redemption and access logs, the contents of any related support tickets and emails, your Discord identifier where linked to the order, and any other transactional or behavioral data. This authorization is granted as a condition of purchase, survives termination of these terms or your account, and constitutes your express and informed agreement that such processing is necessary and proportionate to defend our legal claims. Bad-faith chargebacks. Chargebacks filed in bad faith are addressed in Section 9.
  9. Bad-Faith Chargebacks What counts as bad faith. We treat a Dispute as filed in bad faith where one or more of the following applies: the Dispute was filed without first completing the pre-dispute notification in Section 8, and the order was delivered as described; the Dispute claims non-receipt, non-delivery, or non-authorization, and our records (including delivery, redemption, activation, and access logs) show the product was delivered to and used by you; the Dispute was filed after you had already received a refund or replacement for the same order; the Dispute was decided in our favor by the issuer, processor, or wallet after review; or the Dispute forms part of a repeated or coordinated pattern across orders, accounts, or payment methods. Good-faith safe harbor. A Dispute is not bad faith where you completed the pre-dispute notification in Section 8, we failed to acknowledge or respond within the 14-day period, and you then filed the Dispute. A Dispute filed because of a genuine unauthorized transaction on your payment method is likewise not bad faith, provided you cooperate with our investigation. Consequences. Where we reasonably determine a Dispute was filed in bad faith, we may: permanently revoke every license, key, credential, and download associated with the disputed order and any other order on the same account; terminate your account and decline future orders from you, including orders placed under a related email, payment method, or Discord identifier; and report the transaction to the applicable payment processor's fraud-prevention tools and to the upstream vendor of the product. Cost recovery. Where a bad-faith Dispute is decided in our favor, you agree to reimburse us for the actual chargeback, dispute, or reversal fees charged to us by the processor for that Dispute, together with the transaction value if the funds were not returned to us. These amounts are limited to our actual, documented costs and are not a penalty. We may refer unpaid amounts to a collections agency or pursue them in small claims court.
  10. Acceptable Use You agree not to: use the Services in violation of applicable law; use stolen payment information or engage in fraudulent activity; attempt to bypass account, checkout, delivery, or security controls; interfere with the operation of the site or our providers; harass, threaten, or abuse Sandwhich staff or support channels; or use bots, scraping tools, or similar automated means to copy or harvest protected site data without permission.
  11. Suspension and Termination We may suspend or terminate access to all or part of the Services if we believe it is reasonably necessary to protect Sandwhich, our users, our providers, or third parties. This includes situations involving suspected fraud, abuse, payment reversals, legal claims, security issues, or violations of these terms. Where reasonably practicable and not prohibited by law, we will provide notice and an opportunity to cure before permanent termination. Sections that by their nature should survive termination will survive, including payment obligations, restrictions, disclaimers, limitations of liability, user responsibility, and dispute-related provisions.
  12. Intellectual Property The Sandwhich site, branding, layout, text, graphics, software, product packaging, and other original content made available by us are protected by applicable intellectual property laws. Except for the limited rights expressly granted in these terms, no right, title, or interest is transferred to you.
  13. Disclaimers To the fullest extent permitted by law, the Services and all products are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory. We do not guarantee uninterrupted availability, error-free operation, continued compatibility with third-party systems, or that any product will avoid detection, enforcement, suspension, or loss when used on or with a third-party platform.
  14. Limitation of Liability To the fullest extent permitted by law, Sandwhich and its service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, access, or third-party accounts, arising out of or relating to your use of the Services. To the fullest extent permitted by law, our total liability for any claim relating to a specific order or product will not exceed the amount you paid us for that order or product. Without limiting any of the above, Sandwhich will not be liable for any loss, penalty, account action, or other consequence that results from your decision to use a product in violation of applicable law or the terms of a third-party platform.
  15. Indemnification To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Sandwhich and its service providers from and against claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to: your use or misuse of the Services or any product; your violation of these terms or applicable law; your use of a product in violation of a third-party platform's terms of service; any claim by a third party arising from your actions; or your infringement of any third-party right. This indemnification obligation does not apply to the extent that a claim arises solely from our own gross negligence or willful misconduct, or where indemnification is prohibited by applicable law.
  16. Governing Law, Dispute Resolution, Class-Action Waiver, and Limitations Governing law. These terms and any dispute arising from or related to them, your use of the Services, your purchase of a product, or any chargeback, refund, payment dispute, or Dispute (as defined in Section 8) will be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict-of-law principles. Informal resolution first. Before initiating any formal legal action, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days. This is in addition to, and does not replace, the mandatory 14-day pre-dispute notification in Section 8, which applies before any chargeback or processor-level Dispute. Exclusive forum. If the dispute cannot be resolved informally, either party may bring a claim only in the state or federal courts located in California, and you consent to personal jurisdiction and exclusive venue in those courts. Class-action and collective-action waiver. To the fullest extent permitted by law, all claims must be brought solely in your individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, mass, representative, or private-attorney-general action. You waive any right to participate in any such action against Sandwhich relating to these terms, the Services, any product, or any Dispute. If this class-action waiver is held unenforceable as to any particular claim, that claim — and only that claim — must be severed and brought in a separate individual proceeding, and the remainder of this section continues to apply. One-year limitations period. Any claim or cause of action you may have against Sandwhich arising out of or relating to these terms, the Services, any product, any payment, any refund, or any Dispute must be filed in the courts identified above within one (1) year after the cause of action arises. Claims filed after that one-year period are permanently time-barred and waived, except where applicable mandatory consumer-protection law provides a longer non-waivable period, in which case that longer period applies only to the extent required. Injunctive relief. Nothing in this section limits Sandwhich's right to seek emergency injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property, accounts, customers, or platform from imminent harm, including in connection with an open or threatened Dispute.
  17. Changes to These Terms We may update these terms from time to time by posting a revised version on this page. For material changes, we will make reasonable efforts to notify you at least 30 days before the changes take effect, using the email address associated with your account or through a prominent notice on the site. The updated terms will become effective when posted unless a later date is stated. Your continued use of the Services after the revised terms take effect means you accept the update. If you do not agree to the revised terms, you should stop using the Services before they take effect.
  18. Force Majeure Sandwhich will not be liable for any delay or failure to perform any obligation under these terms where the delay or failure results from causes beyond our reasonable control, including but not limited to: natural disasters, acts of government, internet or telecommunications failures, third-party provider outages, utility failures, cyberattacks, pandemics, or changes in law or regulation.
  19. General Provisions Severability. If any provision of these terms is held unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. Entire Agreement. These terms, together with our Privacy Policy, Refund Policy, and Cookie Policy, constitute the entire agreement between you and Sandwhich regarding the Services and supersede all prior understandings, negotiations, or representations. No Waiver. Our failure to enforce any provision of these terms will not be deemed a waiver of that provision or the right to enforce it later. Assignment. You may not assign or transfer your rights under these terms without our prior written consent. Sandwhich may assign these terms in connection with a merger, acquisition, reorganization, or sale of assets.
  20. Contact For general questions about these terms, the fastest way to reach us is to open a support ticket in our Discord server at https://discord.gg/Pq4hSdaF5S. You may alternatively email [email protected]. Formal legal notices and notices required to be in writing under these terms must be sent by email to the address above.
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